Conflict isn’t an obstacle.
It’s an Opportunity.
And too often, a missed opportunity.
There are a few common ways people react to conflict.
They avoid it…they minimize it…or, they find a quick fix as fast as possible.
These responses are not optimal. But, they makes sense if you believe conflict is bad, or says something bad about the situation or the people you’re with.
In our experience, we’ve found the opposite to be true.
One of the most interesting and useful things to happen within a group — whether it’s a team of colleagues or a family over dinner— is that conflict arises.
Conflict is intelligent, and it reveals truth and opportunity. When conflict shows up, it is a signal of the creative process at work.
The challenge of conflict isn’t that it is ‘bad’ or even uncomfortable. The challenge is what we do when it shows up. If we feel scared, ill-equipped, or overwhelmed, we’ll move away from the discomfort of it, and with that, lose access to the creative intelligence it holds.
However, it is entirely possible to re-write our story about conflict — and change our response from aversion to confident, whole-hearted participation.
Do more than manage conflict. Learn how to access the intelligence and creativity within it.
Join Freedom to Fight—A self-paced online skills training
The critical, high-level skills for transforming conflict are desperately needed in our world today—and they apply equally across a wide range of contexts.
If you are committed to creating thriving culture in your organization or community (and especially if you are a leader at any level), you will encounter conflict. The way you encounter it will set an example—communicating to others whether your team or organization is a safe place to disagree, or whether conflict should be avoided at all costs.
If you are working with hot and contentious issues in culture, convening dialogues, building community and catalyzing action, your ability to work with the intelligence of conflict may be one of the most important skills you can invest in. Entrenched conflicts that continue to tear at our social fabric are crying out for better, more integrative, and more creative responses.
But let’s not fool ourselves either—the skills for transforming conflict are as critical in the private, personal moments of our lives as they are on the big stages of our public, political, and professional lives.
When we raise our children with a fearlessness about what it means to differ, we are evolving the future landscape of our world.
When we meet conflicts with our partners, lovers, and friends with a confident curiosity and a willingness to learn, we are evolving culture here and now.
When we listen to the “others” that seem to be threatening what we care most about with an ear that asks “what is the intelligence in this perspective?” we are embodying a stance of radical inclusion, peacemaking, and possibility.
In this on-demand self-paced training, you will learn frameworks for intervention, and practice skill building with the support of video teachings, practices, and written summaries. You will develop:
Insight — Learn to see inside the subtle, hidden dynamics of conflict.
Choice — Expand the options and tools you have available in your response to conflict.
Freedom — Access grounded presence and clarity, no matter how “hot” things get.
Creativity — Reflect the intelligence of conflict in ways that bring energy and possibility.
Wisdom — See the bigger picture and invite others into it.
Efficacy — Learn to cut through unspoken and entrenched dynamics.
Confidence — Relax and trust yourself in the presence of conflict.
Here's what the course includes:
Allow us to introduce Diane Musho Hamilton—a teacher and mentor to many of the most exceptionally talented people we know. Diane is the co-founder and lead trainer of Integral Facilitator programs, which are the heart of our in-person trainings at Ten Directions. Diane is exceptionally gifted in the realm of group dynamics and interpersonal subtlety, and as a teacher, she brings warmth, humor, spontaneity and wisdom to everyone she teaches.
Meet Your Teacher — Diane Musho Hamilton
Thousands of people around the world have benefitted from the extraordinary depth and skill of Diane Musho Hamilton’s teachings. Diane is an exceptionally gifted mediator, master facilitator, author, trainer, and consultant. As a mediator, she is well known as an innovator in dialogues, especially conversations about culture, religion, race and gender relations. She is the recipient of several prestigious awards for her work in this area, including the Peter W. Billings Award from the Utah State Bar, the Utah Council on Conflict Resolution Peacekeeper Award, the Judicial Administration Award and Friend of the Court. Diane is also the 2016 recipient of the Brigham Young University Peacekeeper of the Year Award. She is the Co-Founder of the acclaimed Integral Facilitator Training Program.
Diane is the author of two books, Everything is Workable: A Zen Approach to Conflict Resolution and The Zen of You and Me and is a contributor to Harvard Business Review.
High Praise for Diane’s Online Course,
In This Together
What You'll Learn, Module by Module
Module 1: Understanding the Deep Structure of Conflict
Recognize the hidden dynamics of harmony and difference.
- Learn to see the intelligence of conflict.
- Develop your ability to help others find the value in difference.
- Learn to include conflict in a healthy way.
Module 2: Conflict Styles and Abilities
Overcome the limitations of your habitual conflict style.
- Learn how to identify conflict style.
- Develop your ability to use a variety of conflict styles.
- Learn how development shapes our response to conflict.
Module 3: Working with Emotional States
Experience possibility amidst intense and challenging emotions.
- Learn to Experience Bodily Intensity.
- Develop your ability to receive an Emotional Message.
- Hone your skills for capturing meaning and releasing distress.
- Learn to whole-heartedly include your own and others’ emotions.
Module 4: Refined and Compassionate Listening
Develop the most critical skill in working with conflict.
- Deepen your awareness and focus as a listener.
- Include unspoken dimensions in your listening and reflection.
- Learn to stay present to pain, disagreement and criticism.
Module 5: The Under appreciated Art of Reframing
Gain the “ninja-like” skill of finding creative possibility in any conflict.
- Learn how to reframe negatives into positives.
- Expand and increase your creative responses.
- Help others to experience more freedom to find solutions.
Module 6: The Power of Polarities
Bring insight and skilled intervention to even the most entrenched conflicts.
- Learn to identify polarities within a conflict.
- Learn how to heighten and clarify polarities in service of transformation.
- Develop the ability help a polarity “flip” on its own.
Module 7: Essential Negotiation Skills
Resolve conflicts more quickly, effectively, and strategically.
- Learn to separate positions from interests.
- Learn how to clarify wants and needs.
- Improve your ability to find overlap and generate solutions.
- Develop your ability to collaborate and problem solve.
Module 8: The Role of Power in Conflict
Learn to assess power dynamics in conflict.
- Appreciating the many different kinds of power.
- Learn how to recognize how quickly power shifts.
- Learn the implications of power for different types of conflict.
Approved by these Professional Organizations for Continuing Education Credits:
This course is approved by two prominent professional HR Certification organizations as a recertification credit provider. Both SHRM and HRCI are organizations that reflect the highest industry standards for HR professionals. If you are an HR professional who is certified by either SHRM or HRCI, you need to maintain your certification and demonstrate that you remain current in the field by acquiring recertification credits. By completing all modules in this online training, you can receive up to 10 recertification credits from either (or both) of these organizations. And if you’re not a certified HR professional, you can take the course just as you would any other professional training.