Every facilitator knows that conflict in groups can actually be a good thing. It’s often a healthy sign that a group has established enough basic trust to raise tensions. Skillfully navigated, conflict can build trust, strengthen relationships, and enhance the effectiveness of team functioning. Poorly navigated, conflict can be a real setback for group effectiveness.
As an experienced leadership developer, I thought myself quite the expert at developing capacity in groups and helping leaders master new competencies, and over decades of work, I felt I’d learned the most effective ways to do that. The learning culture I had long subscribed to is characterized by its emphasis on valuable information and